Our Unconditional Guarantee
We don’t sell product.
We sell happiness.
When we sell you something, we envision the smile on your face.
Making you happy is good for us because, if you like what you buy, you’ll be back.
Our Return Policy: No Questions
If you’re not 100% satisfied with anything you purchase, please return it to us for an exchange or a 100% refund. It’s that simple. You may have over-ordered for a party, or given a gift or received a gift that just isn’t right. We’ll always take it back. Of course, if a wine is defective, we’re glad to replace it with a good bottle or refund your money.
No re-stocking fee: 100% refund
We won’t charge you a re-stocking fee and we won’t ask you any embarrassing questions. We want every trip you make to Schaefer’s to be as enjoyable as possible, even when you have something to bring back. Retailers everywhere want to make it a one-way street with their customers. We recognize you as the important people you are. We want to make it easy on you.
The only exceptions
What can’t you return? If a bottle or label has been damaged, if the cork has been pulled, or if the foil is gone, we can’t re-sell it, so we can’t take it back. Fresh and frozen foods are non-returnable. Beer and soft drinks are returnable in 6-packs or 12-packs. We cannot take back our cellar wines. We guarantee they have been taken care of properly over the years, but we cannot take back because not what you expected.
If you have any questions, call us at 847-677-9463 and ask to speak to any manager.